Hi Ahmed!

Intercom doesn’t have a way to completely disable the reply buttons or prevent Fin from showing articles without using Custom Answers. However, you can customize Fin's reply buttons from the Fin AI Agent settings under "Fin's reply buttons".

For the article display, you can adjust Fin's answer length to be more concise, which might reduce the likelihood of showing full articles. This can be done in the Fin AI Agent settings as well.

If you're using Fin in a Workflow, you can control the answer type by selecting "Use AI Answers" only, which might help tailor Fin's responses.

Hope this helps!

To disable the "Speak to an Agent" button, access the backend settings or user interface configuration panel of your application. Locate the relevant widget or script controlling the button and either remove or comment out the code. If the button is part of a third-party integration, refer to the provider’s documentation for specific instructions on disabling or customizing it.

Hey ​@Adam Warden Paul here.

Not at the moment, those are built-in to Fin to guide users based on confidence. You can reduce how often they appear by using Custom Answers or improving answer confidence through better training phrases.

Fin includes articles when it’s not fully confident in its answer. There's no way to disable this entirely without using Custom Answers. To reduce it, Improve your Help Center content to avoid overly broad matches and Boost training coverage so Fin is more confident and less reliant on article fallback